In this space should be a review of the Nokia Lumia 920. However, instead is the story of why there is no review.
Like any good and faithful techie, I pre-ordered the 920 in cyan on the November 7, to be shipped on November 8. I was in the midst of being displaced by Hurricane Sandy, so I wisely had the phone shipped to my brother’s apartment in NYC. I didn’t want the phone to get lost. The phone was supposed to come on the November 13 then, and I impatiently waited for my brother’s text to say it had come. Well, his text never came. I called AT&T, who opened a case file to look into the phone’s whereabouts. A few days and many phone calls later, AT&T decided to ship me a replacement phone.
When I checked on the shipping information and saw that the phone being shipped was white, I also saw it hadn’t yet left AT&T’s system. I called to ask what the company could do to rectify this.
“Well, when the phone comes, you can go to your local store and exchange it for the right color.”
Huh? Isn’t the point of pre-ordering that I don’t have to wait for stock to arrive in the store?
The white phone came today. It looks lovely. But I don’t want to keep it, so I’m not going to use it. I called AT&T and asked for help, but I was told to go to my local store instead. On Black Friday. Or I could order it over the phone, again, but it would be a separate order. And the company doesn’t know when it would come as AT&T is back-ordered for the cyan, and the local store doesn’t have it.
Here I am with no phone and thinking seriously about switching phone providers. Nice job blowing it, AT&T.
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