Until recently, I lived in New York City, a town whose general stance on customer service is “death before helpfulness.” This sentiment was particularly true in the various Verizon stores I visited over the years, where the employees seemed to take a special joy in actively destroying their customers’ hopes. I’m told other carriers’ retails outlets weren’t much better. While waiting at a service counter for 20 minutes, I would often fantasize about what it would be like to go on a modest, Incedible Hulk-like rampage when the sales rep came back and inevitably told me the answer to my question was “no.” Now, thanks to this guy, I don’t have to fantasize any more.
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The man in this video, identified as 42-year-old Jason Codner, evidently entered a T-mobile outlet in Manchester, England, believing he was entitled to some sort of refund. He didn’t get it. So, he destroyed the store and sprayed everything with a couple fire extinguishers. Like you do. Of particular interest to me is how he seems to have a concrete set of steps worked out for how to obliterate a T-Mobile store. This is the most organized rampage I can imagine. Also, when the police inevitably arrive, watch his face. It’s an expression that says “Yup! You got me. Crazy, right? Oh, handcuffs? Yeah, I guess that makes sense.”
This, ladies and gentlemen, is what is happening inside the mind of anyone who has ever written a negative customer review for anything.
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