{"id":11996,"date":"2012-07-04T09:00:15","date_gmt":"2012-07-04T14:00:15","guid":{"rendered":"http:\/\/techcitement.com\/?p=11996"},"modified":"2012-07-03T22:40:47","modified_gmt":"2012-07-04T03:40:47","slug":"live-vicariously-through-this-rampaging-t-mobile-customer","status":"publish","type":"post","link":"https:\/\/techcitement.com\/culture\/live-vicariously-through-this-rampaging-t-mobile-customer\/","title":{"rendered":"Live Vicariously Through This Rampaging T-Mobile Customer"},"content":{"rendered":"

Until recently, I lived in New York City, a town whose general stance on customer service is “death before helpfulness.” This sentiment was particularly true in the various Verizon stores I visited over the years, where the employees seemed to take a special joy in actively destroying their customers’ hopes. I’m told other carriers’ retails outlets weren’t much better. While waiting at a service counter for 20 minutes, I would often fantasize about what it would be like to go on a modest, Incedible Hulk-like rampage when the sales rep came back and inevitably told me the answer to my question was “no.” Now, thanks to this guy<\/a>, I don’t have to fantasize any more.<\/p>\n

[yframe url=’http:\/\/www.youtube.com\/watch?v=VbnEB9ntztY&list=UUXX8zMWdLVhryTQJQpujHZw’]<\/p>\n

The man in this video, identified as 42-year-old Jason Codner, evidently entered a T-mobile outlet in Manchester, England, believing he was entitled to some sort of refund. He didn’t get it. So, he destroyed the store and sprayed everything with a couple fire extinguishers. Like you do. Of particular interest to me is how he seems to have a concrete set of steps worked out for how to obliterate a T-Mobile store. This is the most organized rampage I can imagine. Also, when the police inevitably arrive, watch his face. It’s an expression that says “Yup! You got me. Crazy, right? Oh, handcuffs? Yeah, I guess that makes sense.”<\/p>\n

This, ladies and gentlemen, is what is happening inside the mind of anyone who has ever written a negative customer review for anything.<\/p>\n","protected":false},"excerpt":{"rendered":"

Until recently, I lived in New York City, a town whose general stance on customer service is “death before helpfulness.” This sentiment was particularly true in the various Verizon stores I visited over the years, where the employees seemed to take a special joy in actively destroying their customers’ hopes. I’m told other carriers’ retails […]<\/p>\n","protected":false},"author":25,"featured_media":11997,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[905,908],"tags":[],"_links":{"self":[{"href":"https:\/\/techcitement.com\/wp-json\/wp\/v2\/posts\/11996"}],"collection":[{"href":"https:\/\/techcitement.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/techcitement.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/techcitement.com\/wp-json\/wp\/v2\/users\/25"}],"replies":[{"embeddable":true,"href":"https:\/\/techcitement.com\/wp-json\/wp\/v2\/comments?post=11996"}],"version-history":[{"count":3,"href":"https:\/\/techcitement.com\/wp-json\/wp\/v2\/posts\/11996\/revisions"}],"predecessor-version":[{"id":11999,"href":"https:\/\/techcitement.com\/wp-json\/wp\/v2\/posts\/11996\/revisions\/11999"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/techcitement.com\/wp-json\/wp\/v2\/media\/11997"}],"wp:attachment":[{"href":"https:\/\/techcitement.com\/wp-json\/wp\/v2\/media?parent=11996"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/techcitement.com\/wp-json\/wp\/v2\/categories?post=11996"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/techcitement.com\/wp-json\/wp\/v2\/tags?post=11996"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}